Account Recovery
If you lose access, use recovery steps in this order to restore access safely.
Standard recovery flow
- Open the login page for the affected service.
- Click Reset Password (or equivalent recovery link).
- Enter the registered email address.
- Complete password reset from the email instructions.
- If 2FA is enabled, use backup codes where required.
Verify you are recovering the correct service
Recovery paths can be different for:
- SiteForge Account,
- Hosting Panel,
- mailbox login,
- Cloud Workspace.
Resetting one password does not always reset all services.
If recovery email is not arriving
- Check spam/junk folder.
- Confirm the email address entered is correct.
- Retry after a few minutes.
- Contact support if you are still blocked.
Before contacting support
Prepare:
- affected account email,
- service you cannot access,
- approximate time when access stopped,
- any error message shown during login.